Frequently Asked Questions
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Question: What is your return policy?
Answer:
Items may be returned or exchanged within 30 days of original invoice date,with prior approval,  for store credit and are subject to a 15% re-stocking fee. Only full (unopened) packages of any rhinestone and/or component will be accepted for return. Original and return shipping are non refundable. Product must be returned in padded envelope or sturdy box with no damage. Items received with improper packaging will be refused or returned without credit. Customer pays shipping on new items being exchanged.  Please email or call us for a return authorization number.
 
Generally speaking our products, dresses and clothing are sold as-is. However, we strive for great customer service and will make any special accommodations if possible. Please contact us to initiate this process. mailto:sales@rhinestonesupply.com
 
Return items in padded envelope or sturdy box with original invoice number and list of exchanged items to:
Rhinestone Supply
PO Box 50312
Fort Wayne IN 46805-0312
 
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