We accept credit or debit cards that are issued by Master Card, Discover, or Visa. Your billing address and zip code must match or your order cannot be shipped. All charges are processed in United States Dollars. For our international customers, your issuing bank will covert the charge to your local currency at that days current exchange rate. Please check with your bank for current rates and any other fees they may assess. We are not responsible for currency exchange rates and have no control over this.
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You can order online via our online store or by simply calling us (260) 484-2711.
[permalink]AB - AB stands for Aurora Borealis (which means "northern lights"). Aurora Borealis rhinestones have a special iridescent finish that shines with many colors. The iridescent surface is a result of a very thin layer of metallic atoms that have been deposited on the lower surface of the stone. This process was invented in 1955 by the Swarovski company together with Christian Dior.
Special Effect - Special effect rhinestones change color when moved. Multiple colors on one stone are achieved with shiny metallic coating.
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Items may be returned or exchanged within 30 days of original invoice date,with prior approval, for store credit and are subject to a 15% re-stocking fee. Only full (unopened) packages of any rhinestone and/or component will be accepted for return. Original and return shipping are non refundable. Product must be returned in padded envelope or sturdy box with no damage. Items received with improper packaging will be refused or returned without credit. Customer pays shipping on new items being exchanged. Please email or call us for a return authorization number.
All Preciosa NON Viva (retired) rhinestones are NON REFUNDABLE and NON RETURNABLE.
Generally speaking our products, dresses and clothing are sold as-is. However, we strive for great customer service and will make any special accommodations if possible. Please contact us to initiate this process. mailto:sales@rhinestonesupply.com
Return items in heavily padded envelope or sturdy box with original invoice number and list of exchanged items to:
Rhinestone Supply
PO Box 50312
Fort Wayne IN 46805-0312
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All overnight (1 day, 2 day, etc.) air orders (which includes USPS Express Mail and Fed Ex) need to be received by 11:00am eastern time in order to be processed the same day. If you have an urgent order after that time, please call 260-484-2711 to check if it is possible to get it out that day. Rhinestone Supply will do our best to accommodate you if at all possible. In the event of any action out of our control (weather, natural disaster, etc.) that would cause your order to be delayed - we will contact you right away.
Priority mail and first class mail orders go out in the order they are received, usually within 24 hours. Most Priority Mail orders go out the same day if received by 11:00am. Priority mail orders include delivery confirmation but do not require a signature.
First Class Mail orders are not traceable and therefore if they are lost or damaged and you do not purchase insurance, they will not be replaced. We do not recommend using 1st class mail for this reason. It is however, a lot cheaper shipping method if you want to take the risk. Please add a note in your order under Special Requests if you would like pricing for First Class.
CURRENT SHIPPING FEES FOR MOST ORDERS:
PRIORITY MAIL - $ 5.00
EXPRESS MAIL - $ 18.00
You will be contacted if any errors arise with your shipping.Please provide a valid contact phone number as this is usually the fastest way for us to contact you.
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Preciosa is leading producer of cut crystal! Here's a printable color chart for the non-Viva rhinestones and the new Viva Rhinestones! More of these stunning Viva flat back rhinestones will be added to our store soon - or can be special ordered!
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Printable Size Chart for Flat Back Rhinestones - This PDF will print with black dots very close to size of actual rhinestones, do not enlarge or print to fit page otherwise sizes will be wrong.
[permalink]We prefer to not accept paypal due to the excessive fees they charge. If you have no other way to pay, please contact us and request a paypal invoice. Please note a small administrative fee may be assessed. We do accept Discover, Mastercard and Visa. You can also mail a personal check, money order or business check, please allow for additional processing time.
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For most garments (including lycra dresses, leotards) it is best to hand wash with a gentle cleanser such as Woolite? in warm water in the sink. Turn inside out before washing and swish in soapy water, scrubbing areas prone to more sweat. Rinse well and lay flat on light colored towel. Roll towel tightly from one short end to the other. Flip over and repeat, then do it again with a dry towel. Allow item to lay flat until mostly dry and then hang to dry. Do not hang when fully wet as this will cause the item to stretch out! DO NOT WASH or SOAK any item until GLUE HAS CURED for AT LEAST 14 DAYS.
For items with Crystallized - Swarovski Elements Hot Fix rhinestones, turn inside out and hand wash or wash on gentle cycle in machine. Turn inside out before drying. Dry at a warm temperature with reduced thermal load. To ensure that the flat backs will not be damaged during the drying process, cover them with a soft washing bag. Iron at a warm temperature using the setting wool/silk/polyester/viscose. Use a protective cloth. Please note that the glue is reactivated when ironing.
Do not use chlorine bleach. Do not dry clean. No type of application (glue or hot fix) is guaranteed to be permanent. Rhinestones are crystal and will scratch and crack if washed with abrasive items. Hand washing is always the best option and extends the life of your garment!
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We only sell glues we will use on our own items or customers items. Please see the catalog for glues we offer and if you have questions, feel free to ask. Never use Super Glue or Hot Glue to set rhinestones, it will change the color of the foil backing, make the stone appear cloudy and ruin your rhinestones.
Practice on scrap fabric until you can consistently judge the size of glue spots required for the size of rhinestone you are using. Smaller dots for smaller stones, larger dots for larger stones.
Place glue spots onto fabric in whatever patterns you want. The glue spots must be smaller than the rhinestone you are using, the glue should just come around the rhinestone edge. You want to glue the rhinestone glass edge to the fabric, not just the back of the rhinestone. The bond of the foil backing to the glass of the rhinestone is not enough to hold the stone to the fabric over time and lots of use. Ultimately, if abused, you will have nice, bright shiny metallic spot of foil with no glass if you don't glue properly.
Do not apply any more spots of glue than you can set stones into within 60 seconds. If it is a dry day, do fewer at one time you do not want the glue to skim dry on the surface BEFORE the stone is set.
Most Glue is white when it comes out of the tube, and is water-soluble. It becomes clear when it dries, and is no longer water-soluble.
Use an applicator stick, such as the wax dop stick, or perfect positioner to make your life much easier. Apply the glue spots to the fabric, lightly touch the top side of the stone with the waxy end of the applicator stick, the stone will stick to the applicator stick, but you do not want it 'glued' to the stone. Push the stone into the glue with the applicator stick; lightly twirl the stick as you pull back. The rhinestone will stay in the glue and you can move on to the next stone very quickly. Do not even think about tweezers. Glue gets on the tips and the stones stick to the tweezers.
Allow rhinestone glue to begin to clear before moving to another part of the fabric and handle lightly, being careful not to undo stones that are drying.
Usually, 24 hours is a good drying time before wearing your garment. Wait one week to hand wash. Wash in cold to warm water.
Do Not Dry Clean Clothes With Glued Stones. The glue will discolor (yellow) and eventually become brittle.
If you lose a stone, reapply glue to same spot and replace stone as above.
IF you drip glue on fabric, use damp, clean cloth to remove. Wipe and repeat a few times.
Do Not Remove Glue From Satin With A Damp Cloth. You Will Water Spot The Satin.
The best way to avoid spots, etc., when gluing is to be careful.
SWAROVSKI Crystallized Elements recommends the following application(s):
The work surface & your hands must be clean and dust free. Use the isopropyl alcohol or Acetone and then wipe clean. Trace a motif on your substrate by using a pencil.
Take up a bit of adhesive with the help of a syringe or any other appropriate dosing tool.
Place a small drop of adhesive on the substrate where you want to put the first crystal.
Pick up the crystal using a wax stick/ tweezers or any other appropriate Tool.
Gently place the crystal on the drop of adhesive and let the glue to dry according to manufacturers recommendations. Continue placing drops of glue and applying the crystal components according to the outlined motif.
After finishing the application of crystal components on the motif, dip a Q-Tip in Acetone and lightly go over the top of the crystal to remove any excess glue.
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How many rhinestones do I need in a straight line?
These numbers are approximate to cover 1 inch of area in a straight line. Stones placed side by side ...
16ss - 6.25 rhinestones
20ss - 5
30ss - 4
How many rhinestones do I need?
This gives you the amount to completely cover an area:
Length times Width will give you the area of a surface.
Example: if the phone was 2 by 4 Inches, then it would have 8 square inches of surface.
Stone Size and Number Required to Cover
One Square Inch
5SS - 253
6SS - 205
7SS - 170
9SS - 121
10SS - 105
12SS - 91
16SS - 51
20SS - 37
30SS - 20
34SS - 16
40SS - 11
42SS - 10
48SS - 7
1 Square Inch = 645.16 Square Millimeters
How To Calculate the Area of a Circle
1. Divide the diameter by 2 to find the radius.
2. Square the radius, that is, multiply it by itself. For example, the radius is 4 mm, then the square of that would be 4 x 4 which is 16mm.
3. Multiply the answer from step 2 (radius squared) by pi (3.1416). This is the area.
[permalink]There are 144 pieces in a gross.
1 gross equals 144 pieces, 5 gross equals 720 pieces, etc.
Our pieces are weighed, not hand counted, and are normally very accurate but the numbers are approximate. Packages can be off by a couple of pieces either plus or minus.
What does GR or gr stand for? GR stands for GROSS not GRAMS.
[permalink]While the name may be recent, the FAQ format itself is quite old. For instance, Matthew Hopkins wrote The Discovery of Witches in 1647 in FAQ format. He introduces it as "Certaine Queries answered," ... Many old catechisms are in a question and answer format. The newspaper "help" columns of " Ann Landers" and " Dear Abby" can be considered in the style of the Q&A format.
[permalink]FAQ is an initialism for " Frequently Asked Question(s)".
The term refers to listed questions and answers, all supposed to be
frequently asked in some context, and pertaining to a particular topic.
Since the acronym originated in textual media, its pronunciation
varies; both "fak" and "F.A.Q." are commonly heard. Depending on usage,
the term may refer specifically to a single frequently-asked question,
or to an assembled list of many questions and their answers.
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